Frequently Asked Questions:
Q: How do I know that my information is secure?
A:We use a C-O-M-O-D-O SSL Certificates to offer secure communications by encrypting all data to and from the site. C-O-M-O-D-O has checked and verified the company registration documents and the site’s registered domain name.
Q: Will I pay tax?
A:Only if you live in Canada. All other areas are tax free..
(AB)* 5.000 % (BC)* 5.000 % (MB)* 5.000 % (NB)* 13.000 % (NL)* 13.000 % (NT)* 5.000 % (NS)* 15.000 % (NU)* 5.000 % (ON)* 13.000 % (PE)* 5.000 % QC)* 5.000 % (SK)* 5.000 % (YT)* 5.000 %
Q: What methods of payment are accepted?
A: Money Order, Visa, MasterCard and PayPal are all acceptable methods of payment. If your Credit Card Company charges any International fee’s SMOKE-TRONICS is not liable.
Q: What method of shipping can I choose?
A: In Canada the selection is Canada Post Expedited or Xpresspost service, In the United States you may choose UPS Ground or USPS Priority.
Q: Will I receive a confirmation email after purchase?
A: You will receive 2 emails per order. 1. Processing-when you place your order. 2. Shipped-Once your order has been shipped..
If you did not receive an email you might want to check your spam/junk folder.
Q: Can I track my package?
A: Depending on your location and shipping method selected a tracking number may be emailed to you with the third email (shipped). If you have received a tracking number your package can be easily tracked by going to www.usps.com, www.ups.com or www.canadapost.ca
Q: Where do I send comments or questions about this site?
A: Comments and questions are always welcome by following the Contact Us page.