Frequently Asked Questions:
Q: Where do you ship from?
A: All orders are shipped from Ridgeway (Fort Erie) Ontario, Canada.
Q: How do I know that my information is secure?
A:We use a Sectigo SSL Certificates to offer secure communications by encrypting all data to and from the site. Sectigo has checked and verified the company registration documents and the site’s registered domain name.
Q: Will I pay tax?
A:Only if you live in Canada. All other areas are tax free..
(AB)* 5.000 % (BC)* 5.000 % (MB)* 5.000 % (NB)* 15.000 % (NL)* 15.000 % (NT)* 5.000 % (NS)* 15.000 % (NU)* 5.000 % (ON)* 13.000 % (PE)* 15.000 % QC)* 5.000 % (SK)* 5.000 % (YT)* 5.000 %
Q: What methods of payment are accepted?
A: Money Order, Visa, MasterCard, PayPal and Interac Email Transfer are all acceptable methods of payment. If your Credit Card Company charges any International fee’s SMOKE-TRONICS is not liable.
We offer a 5% discount automatically on all orders that are paid using Interac Email Transfer.
Q: What method of shipping can I choose?
A: In Canada the selection is Canada Post Regular, Canada Post Expedited or UPS Standard. We do not ship outside Canada.
Q: Will I receive a confirmation email after purchase?
A: You will receive 2 emails per order. 1. Processing-when you place your order. 2. Shipped-Once your order has been shipped..
If you did not receive an email you might want to check your spam/junk folder.
Q: Can I track my package?
A: Depending on your location and shipping method selected a tracking number may be emailed to you with the third email (shipped). If you have received a tracking number your package can be easily tracked by going to www.ups.com or www.canadapost.ca
Q: Where do I send comments or questions about this site?
A: Comments and questions are always welcome by following the Contact Us page.
