Often we will need to confirm order details such as payment information or shipping information. If we are not able to contact you within 48 hours at the phone number you have provided we will cancel the order and refund the payment. An email stating the order has been declined will be sent.
For all credit card orders, your shipping information must match your credit card billing information. SMOKE-TRONICS reserves the right to cancel any order that does not comply with this notice. If you would like to ship to an alternative address, you may register the alternative address with your issuing bank, which we can then verify during our normal verification process.
All orders paid using PayPal can only be shipped to the address selected with PayPal at time of checkout. We cannot change the shipping address after payment has been received.
Alternative Payment Options
If you do not have a credit card or PayPal account and would still like to make a purchase please email us firstname.lastname@example.org for alternative payment solutions.
To cancel your order, simply email us with your Online Order# and Email Address. Please include your reason for requesting the cancellation.
If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.
All refunds will be processed as soon as possible, and typically take 1-2 business days on our end. Banks will take an additional 1-5 business days to credit back the funds. Please remain patient. Contact us if you notice an extensive delay in receiving your refund.