*We count our Business Day as Monday to Friday.
Saturdays and Sundays are not counted as business/working days, no
*All Canadian orders usually ship within 24 hours
using Canada Post, some orders may take up to 72 hours.
*All Canadian orders with a shipping weight greater
then 20lbs will require pick-up at customers local Post office.
*All US orders are typically shipped within 24 hours Via
UPS Ground** or other UPS Service. Some orders
may take up to 72 hours to ship.
*If you need an item in the United States delivered to a Box
address please email us
email@example.com for alternative shipping options.
*We do not ship to APO/FPO addresses.
*If the address you have given us has any mistakes
causing the package to be undeliverable "customer" will be responsible for all addition shipping fees.
*No Customs duties or brokerage fee's will be
charged upon delivery.
*If for any reason a replacement item is to be
shipped, a deposit will be required if it is to ship before the
original is returned.
*All returns are subject to a 10% restocking fee unless item is
defective or damaged. Returns are only accepted within 30 days from the date of
*For a quick shipping quote please email firstname.lastname@example.org
with the products of interest as well as Postal Code / Zip Code
*Selected orders will require a signature upon
delivery. (Note that delivery times provided for Canada Post during checkout
are averages and do not account for security and seasonal delays).
* SMOKE-TRONICS does not offer in-person pickups, exchanges or payment.
International Shipping Outside North
Please email us
email@example.com with the item of interest and the country you
are located and we will advise if we are able to help you with delivery rates.
All products sold by SMOKE-TRONICS are warrantied by their
manufacturer against material or construction defects for a
limited time after purchase. This warranty information can be
found on the product's page on our sites or will be bundled with
the product itself when ordered. The time span of the warranty
will vary from manufacturer to manufacturer; as the original owner
of a new product from SMOKE-TRONICS you can expect coverage
ranging from months, years, or even lifetime of the product. In
case of missing or damaged parts falling within the warranty
period, please refer to your warranty documentation. In some cases
you may be able to contact the manufacturer directly for expedited
service or shipping.
Return Method :
If you have an item that needs
to be returned, please email firstname.lastname@example.org for an RMA# and instructions on
**UPS Will NOT Deliver to PO
BOXES. If you require delivery to a P.O. Box within the United
States please email us at
email@example.com and we can offer an alternative shipping solution.