Often we will need to confirm order details such as payment information or shipping information. If we
are not able to contact you within 48 hours at the phone number you have
provided we will cancel the order and refund the payment. An email stating the
order has been declined will be sent.
For all credit card orders, your shipping information must match your credit
card billing information and a land-line phone number must be provided. SMOKE-TRONICS reserves the right to cancel any order
that does not comply with this notice. If you would like to ship to an
alternative address, you may register the alternative address with your issuing
bank, which we can then verify during our normal verification process.
All orders paid using PayPal as payment method must be shipped to a
"Confirmed Address". If your address is not "Confirmed" with PayPal SMOKE-TRONICS
reserves the right to cancel your order or contact you for further information.
Alternative Payment Options
If you do not have a credit card or PayPal account and would still like to
make a purchase please email us
firstname.lastname@example.org for alternative payment solutions.
To cancel your order, simply email us with your Online Order# and Email Address.
Please include your reason for requesting the cancellation.
If your order is shipped prior to receiving your cancellation request, shipping
charges will not be refunded to you.
All refunds will be processed as soon as possible, and typically take 1-2
business days on our end. Banks will take an additional 1-5 business days to
credit back the funds. Please remain patient. Contact us if you notice an
extensive delay in receiving your refund.