Q: How do I know that my information is secure? A:We use a thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. thawte has checked and verified the company registration documents and the site's registered domain name. Q: Will I pay tax? A:Only if you live in Canada. All other areas are tax free.. Q: What methods of payment are accepted? A: Cheque, Money Order, Visa, MasterCard, Amex and PayPal are all acceptable methods of payment. If your Credit Card Company charges any International fee's SMOKE-TRONICS is not liable. Q: What method of shipping can I choose? A: In Canada the selection is UPS or Canada Post , In the US you may choose between EXPRESS, PRIORITY or PARCEL POST all using USPS or UPS Ground is also an option.
Q: Will I receive a confirmation email after purchase? A: You will receive 3 emails. 1. Pending-when you place your order. 2. Processed-when payment is recieved. 3. Shipped-when the item(s) is sent for delivery. If you did not receive an email you might want to check your spam folder. Q: Can I track my package? A: Depending on your location and shipping method selected a tracking number may be emailed to you with the third email (shipped). If you have received a tracking number your package can be easily tracked by going to www.usps.com www.ups.com or www.canadapost.ca Q: Where do I send comments or questions about this site? A: Comments and questions are always welcome by following the link below. Questions or comments |
